Handover
A formal phase of the project, not the end of the build.
Handover at TCON is structured. Full documentation pack, manuals, warranties, certification, thirty-day post-handover review, minimum twelve-month defects period. TCON Build Care begins at the same point.
What handover means at TCON
Handover is the moment where the home moves from being a construction project to being a home. The standard expectation of handover in residential construction is fairly low.
The builder hands over the keys, provides some basic documentation, and considers the project complete. TCON treats handover as a formal phase of the project with its own deliverables, its own inspection routine, and its own structured transition into long-term support.
What the handover pack includes
Every TCON handover includes a structured documentation pack. Operating manuals for every system, appliance and product in the home. Trade and supplier contacts for ongoing work.
Warranties and certification for every relevant element of the build. As-built drawings showing what was built where, including services routing through walls and floors. Performance evidence from the build, including air-tightness testing results where applicable, insulation installation records, and acoustic verification where applicable.
A digital version of the full documentation pack, stored permanently in the client’s TCON Build Care record.
The handover pack is not assembled in the last week of the project. It is built across the build.
Each trade contributes their documentation as their work completes. The result is a documentation record that reflects the home as it was built, not a generic pack assembled from product manuals at the end.
Commissioning
Commissioning is the work of confirming that the systems and finishes of the home are performing as intended at occupation. The heating and cooling systems are calibrated, and the hot water, hydraulic and gas systems are pressure tested.
The lighting and integrated technology are demonstrated to the client, and the ventilation and mechanical systems are balanced.
Each system is handed over with the client understanding how it operates.
Commissioning happens in the period before formal handover. The client walks through every system with the relevant trade or the site manager.
Operating procedures are demonstrated, not described. Where the client wants to record any of the commissioning walkthrough for later reference, TCON supports this.
The thirty-day post-handover review
Thirty days after handover, TCON returns to the home for a formal review. The purpose is to address any items the client has noticed in the first month of living in the home, before they become bigger questions.
The review looks at heating, cooling and ventilation behaviour during occupation, at joinery operation once the home has settled into daily use, and at doors and windows after the first month of seasonal change.
Any details that have presented differently than expected once the home is being used as it was designed to be.
The thirty-day review is not the defects period. It is the bridge between handover and the year of monitored performance that follows.
The minimum twelve-month defects period
A minimum twelve-month defects period applies on every TCON project. The period is designed to span a full seasonal cycle, so any seasonal performance issue (movement, moisture, thermal performance, acoustic behaviour) can be identified and resolved while the home is still under the defects framework. Items identified during the defects period are rectified at TCON’s cost.
The defects period is not the limit of TCON’s support. It is the formal commercial framework within which defects are addressed.
Statutory warranties
Statutory warranties apply in accordance with the Domestic Building Contracts Act 1995 (Victoria). These warranties cover the work for periods specified in the legislation. The statutory framework is the floor for TCON’s commitments, not the ceiling.
Transition into TCON Build Care
At handover, the home transitions into TCON Build Care. The handover pack becomes the client’s TCON Build Care documentation record.
The thirty-day review and the twelve-month defects period sit within Build Care. The relationship between the client and TCON continues, with a single named point of contact, for the long-term care of the home.
Triple Fronted Revival in Ivanhoe East, delivered with Pleysier Perkins, ended the same way every TCON project ends: with a documented handover and a home ready to live in.
Building with TCON
Considered architecture demands considered building. Building with TCON is a complete account of how TCON works. Available on request and reviewed personally by Tim before release.
Request a copy of Building with TCON.
Related. Our process, Client experience, What to expect during handover.
