Quality assurance
Quality is held through the build, not inspected at the end.
Defined inspection points across structural set-out, waterproofing, services, joinery and finishes. Hold points before concealment. BuildPass-supported documentation across every project.
Why quality is an active discipline
Quality on a complex residential project does not come from a final inspection at completion. By the time finishes are visible, the work that determines quality is buried behind them. Tiling conceals the waterproofing, linings conceal the services, and plasterboard conceals the insulation.
Set-out tolerances are locked in by every successive trade that builds on them.
If quality is checked only at completion, what gets caught is cosmetic. What does not get caught is the work that determines how the home performs over time.
TCON's quality system is designed around the moments where quality is being made, not the moment when it is being assessed. Defined inspection points are used to verify the work before it is covered.
Where the inspection points sit
Inspection points sit across structural set-out and datum control, waterproofing to wet areas, balconies, terraces, basements and external interfaces, and services coordination across hydraulic, electrical, mechanical, lighting and integrated technology.
Joinery shop drawings and set-out are reviewed before manufacture, stone templates before fabrication, and threshold levels and external interface conditions before linings and finishes commence.
Acoustic separation is verified at critical junctions before concealment.
At each inspection point, work is verified against the documentation and the agreed standard before the next phase proceeds. Where the work does not meet the standard, rectification happens before the trade leaves, not after they have moved on.
How the quality system is documented
BuildPass supports the quality and compliance system across every TCON project. Inspections are documented with photographs, hold points are tracked with their associated documentation and rectification procedures are structured rather than ad hoc. The quality record for the project is the documentation produced by the system, available to the client and architect throughout the build.
Why this is different to most builders
Most builders treat quality assurance as inspection at completion. The system is set up around defect lists at handover, with the burden on the client and architect to identify what is wrong.
TCON's system is set up around verification before concealment, with the burden on the builder to verify the work is right before it is covered. The defect list at handover is consequently shorter.
The home performs better in the years after handover because the work behind the finishes is right.
The relationship to building performance
The quality system is the operational layer that delivers the performance outcomes specified in design. Air-tightness is tested before linings go on, insulation continuity is inspected, and acoustic separation is verified before concealment.
The performance evidence captured during the build is what supports the home's verified performance at handover.
The junctions at Rosedale in Glen Iris, where steel fins meet measured openings and every tolerance is visible, are what this discipline exists to protect.
Questions homeowners ask
How does TCON enforce quality assurance on site?
Quality assurance is enforced through a documented checklist for every trade and every stage, independent inspection through BuildPass, and final architect sign-off at each hold point. Defects are captured the moment they appear and rectified before the next trade comes on.
What is BuildPass and how does TCON use it?
BuildPass is an independent construction compliance platform. TCON uses it for defects, RFIs, OHS records and structural sign-off.
Every defect is logged with a photo, a location and a responsible trade. Nothing leaves a stage until the relevant defects are closed.
How are hold points and inspections managed?
Each project carries a schedule of architect hold points. Set out, framing, services rough-in, plaster, joinery installation, tiling, painting and final.
The architect inspects at each hold point. Nothing proceeds beyond a hold point without the architect's signature.
What happens if a quality issue is discovered after handover?
The defect liability period covers issues raised after handover. TCON returns to site, investigates, rectifies. The Build Care relationship continues beyond the defect liability period for the life of the home.
Building with TCON
Considered architecture demands considered building. Building with TCON is a complete account of how TCON works. Available on request and reviewed personally by Tim before release.
Request a copy of Building with TCON.
Related. Our process, Construction delivery, Client experience, Building performance.